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Frequently asked questions
- 01Senior Care-Rates vary based on needsPostpartum Care- Rates start at $26 an hourPost Operative Care-Rates start at $26 an hour
- 02Our service rates include an assigned caregiver(s) that will adhere to your personalized care plan. Activities of Daily living per Care plan, Recovery Plan or Postpartum Plan, continuing education for your caregiver to grow and learn with the client.
- 03Medicaid/MCO's- Medicaid will pay for Home Care Based Services, you will need a U.A.I via Social Services (Uniform Assessment Instrument) in order for this process to start, if paying via Medicaid. LTC-Long Term Care Insurances will prefer for the insured (member) to pay upfront for home care services and the Long Term Care Insurance will reimburse the member. Please call your Insurance company for more information. Private Pay-We bill you directly for services weekly
- 04Often, we can have a caregiver to your home with 5-7 business days, there maybe exceptions due to urgency, and family needs. We will make arrangements based on the individuals situation.
- 05We invoice 1 week in advance and accept the following forms of payment: And bill weekly after. (unless covered by insurance)Our invoicing system accepts: •Credit cards: VISA, American Express,Mastercard, and Discover•Electronic ACH•Affirm•3rd party payers (Medicaid, VA Benefits, some Long term care insurances)•HSA/FSA - Some HSA's have Debit Cards you can use for this type of care for Post-operative care when a physician prescribes home care. We recommend checking with your HSA/FSA administrator, we can provide documentation to support your claim.
- 06Our Clinical and/or Management team will do weekly check ins and supervisory visit every 30-60 days to ensure the caregivers are doing their jobs and to monitor the well-being of the clients. Also a daily log of tasks while caregivers are working to ensure the care plan is being followed.
- 0724/7
- 08Senior Care-4 hour daily minimum, 16-20 per weekPostpartum Care- 4 hours a day, 16-20 hours per week Post Operative Care- 4 hours a day, 16-20 hours per week
- 09No, under VA law home care agencies are not allowed to inject or insert any medications however, we can assist with medication reminders as needed based on clients medication schedule.
- 10We currently offer the option for clients to request a COVID-19 vaccinated caregiver.
- 11Our caregivers are trained and certified to provide care. Many do have a background in nursing. We have Personal Care Aides, Certified Nursing Assistants, Nursing Assistants, Home Health Aides, Companions and on our clinical team we have a Registered Nurse as well.
- 12We only bill for mileage when caregivers drive your loved one in their personal vehicle. Our rates per miles are $0.56/mile
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